Responsibilities: The Key Account Manager (KAM) is responsible for managing and growing strategic enterprise accounts, building long-term relationships, and driving revenue growth. This role involves deep engagement with client leadership, understanding business needs, and delivering value through tailored solutions.

Key Responsibilities 1.

Account

Management &

- Relationship Building Own and manage a portfolio of strategic/key enterprise accounts Build strong relationships with CXOs, decision-makers, and influencers Act as the primary point of contact for all client interactions Drive customer satisfaction and retention 2.

Revenue

Growth &

- Business Development Achieve revenue, margin, and growth targets Identify opportunities for: Upselling Cross-selling New business within existing accounts Develop and execute account growth strategies 3.

Strategic Account Planning

Create account plans including: Business objectives Stakeholder mapping Opportunity pipeline Align internal teams to deliver on account strategy 4.

Solution Selling

Understand customer pain points and business challenges Position company offerings as value-driven solutions Lead proposals, negotiations, and deal closures 5. Cross-Functional Coordination Collaborate with:



Pre-sales Delivery / operations Product / engineering Ensure smooth project execution and delivery 6.

Customer

Success &

- Retention Ensure successful onboarding and adoption Monitor customer health and satisfaction (CSAT/NPS) Handle escalations and ensure timely resolution 7. Governance &
- Reporting Conduct regular business reviews Track: Pipeline Revenue forecasts Account performance metrics Maintain accurate CRM records Key Skills &

Competencies Solid enterprise sales & account management experience Excellent stakeholder management & communication skills Proven ability to close large deals Strategic thinking and problem-solving Negotiation and commercial acumen Ability to manage complex, multi-location accounts Experience &

Qualifications 5 –12 years of experience in: Key account management / enterprise sales Experience in B2B / SaaS / manufacturing / technology solutions preferred MBA or equivalent (preferred but not mandatory) KPIs / Success Metrics Revenue growth from key accounts Account retention rate Pipeline coverage (e.g., 3–4X) Customer satisfaction (CSAT/NPS) Deal closure rate Please share resumes with [email protected]

📌 Key Account Manager (Chennai; Bangalore)
🏢 A factory automation company (Funded Startup)
📍 Chennai