This role is for one of the Weekday s clients Salary range Rs 500000 - Rs 850000 ie INR 5-8 5 LPA Min Experience 3 years Location Chandigarh Panchkula Mohali JobType full time We are looking for a highly experienced and results-oriented Key Account Manager KAM to lead and optimize Direct-to-Consumer D2C freight operations This role requires strong expertise in managing courier partners resolving first-mile and last-mile escalations handling client communications and ensuring seamless coordination across open logistics cases The ideal candidate will bring deep operational insight into D2C freight including RTO Return to Origin management returns handling and delivery TAT monitoring while leveraging data-driven strategies to enhance efficiency and client satisfaction Requirements Key Responsibilities Escalation Management Handle first-mile and last-mile escalations efficiently ensuring swift resolution and consistent service quality Client Interaction Serve as the primary client liaison maintaining strong relationships addressing issues proactively and delivering effective solutions Performance Dashboards Create and manage operational dashboards to monitor analyze and improve D2C freight performance Returns RTO Optimization Track and enhance return and RTO performance to align with business goals and client expectations Process Understanding Demonstrate a deep understanding of End-to-End Non-Delivery Report NDR flow resolving weight discrepancies and ensuring operational accuracy NDR Flow Management Minimize non-delivery instances by analyzing root causes and implementing corrective measures COD Remittance Oversight Ensure accurate and timely handling of Cash-on-Delivery COD remittances Weight Discrepancy Resolution Identify investigate and resolve weight-related discrepancies in the D2C process Qualifications Experience Bachelor s degree in Logistics Supply Chain Management or a related field a Master s degree is an advantage Minimum 5 years of experience in D2C freight operations including at least 2 years in a leadership or account management role Strong understanding of logistics supply chain processes and D2C delivery networks Proven ability to build and manage client relationships and handle escalations with professionalism Exceptional analytical communication and problem-solving skills Proficiency in Microsoft Excel and other data analysis or visualization tools Experience developing and interpreting performance metrics and KPIs to drive operational improvements What We Offer A high-impact role influencing Pan-India logistics operations The opportunity to work in a fast-paced innovation-driven environment A collaborative culture that values initiative ownership and results Career growth opportunities and regular engagement with senior leadership Skills Key Account Management Client Relations Client Engagement Client Management Client Escalation Handling

📌 Kamc Freight Operations (Sahibzada Ajit Singh Nagar)
🏢 Weekday AI
📍 Sahibzada Ajit Singh Nagar