This role is for one of our clients Industry: Luxury Jewellery Brand

Seniority level: Associate level

Min Experience: 4+ years

Location: Bengaluru, Bhagalpur, Bihar, India, Darbhanga, Bihar, India, Sambalpur, Odisha, India, Cuttak, Pune, Nashik, Maharashtra, India, Jodhpur, Rajasthan, India, Hyderabad, Telangana, India, Dehradun, Uttarakhand, India, Asansol, West Bengal, India, Moradabad, Uttar Pradesh, India, Jaipur, Rajasthan, India

JobType: full-time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key Responsibilities

Store Operations

- Manage the day-to-day operations of the showroom while ensuring adherence to established SOPs and operational standards
- Maintain high visual merchandising, cleanliness, and overall showroom presentation
- Ensure smooth store operations with a focus on customer satisfaction and service excellence

Sales & Business Performance
- Drive showroom sales and achieve revenue, profitability, and growth targets
- Monitor key business metrics including conversion rates, customer retention, inventory turnover, and sales performance




- Develop and implement local sales initiatives to maximize footfall and business growth
- Execute promotional campaigns and support in-store marketing activities

Financial Management
- Own the showroom P&L; and ensure optimal utilization of operational budgets
- Monitor revenue, expenses, and profitability while identifying opportunities to improve financial performance
- Support budgeting, forecasting, and business planning activities

Inventory & Operations Control
- Ensure accurate inventory management, stock reconciliation, and loss prevention
- Monitor inventory movement and optimize stock levels to improve inventory turnover
- Coordinate with supply chain and merchandising teams to maintain product availability

Team Leadership
- Lead, motivate, and develop the showroom team to deliver exceptional customer experiences
- Set performance goals, conduct regular performance reviews, and provide coaching and mentoring
- Support recruitment, onboarding, employee engagement, and retention initiatives
- Identify training needs and facilitate continuous learning and skill development

Customer Experience
- Build strong customer relationships and ensure a premium shopping experience
- Resolve customer concerns promptly while maintaining high service standards




- Drive customer loyalty, repeat business, and long-term retention

Compliance & Process Excellence
- Ensure compliance with company policies, operational procedures, and retail standards
- Promote continuous improvement across store operations and business processes
- Maintain accurate operational reports and business performance dashboards

Required Qualifications

- Bachelor's degree in Business, Retail Management, Commerce, or a related field
- Proven experience managing a retail showroom, preferably within the jewellery or luxury retail industry
- Strong knowledge of retail operations, sales management, inventory control, and customer service
- Experience managing store profitability and P&L;
- Excellent leadership, communication, and team management skills
- Solid analytical and problem-solving abilities
- Customer-focused mindset with the ability to deliver outstanding service

Preferred Qualifications

- Experience in jewellery retail or luxury retail
- Strong understanding of showroom operations and visual merchandising
- Experience planning and executing in-store marketing activities
- Familiarity with retail POS and inventory management systems

Must-have Skills
- Store Management
- Retail Operations
- Sales Management
- P&L; Management
- Team Leadership
- Customer Relationship Management
- Inventory Management

Good-to-have Skills
- Jewellery Sales
- Luxury Retail
- Visual Merchandising
- Customer Retention
- Retail Marketing
- Business Development

📌 Jewellery Store Manager (Pune)
🏢 Weekday (YC W21)
📍 Pune