1. Responsible for Jio Home Delivery (JHD) in JC Operation
2. Manage and supervise various outbound channels to ensure high service levels for JHD customers
3. Recruit, train & deploy outbound direct sales agents in JC area as per the given target
4. Monitor refresher training on JHD process and product knowledge to agents
5. Drive Lead Acceptance & Lead Delivery on day to today basis
6. Ensure JC Level Master Configurations on JHD platform - Agents, Stores, PIN Codes, Products
7. JC territory planning to ensure 100% manning coverage
8. Supervise and manage General Trade & Own Store promoters (xDSS) for Home Delivery
9. Propose improvements to ensure augmented customer experience
10.
Monitor and gather competition/industry plan, initiatives, policies and best practices
Education Requirement Graduate in any discipline / (MBA or equivalent preferred)
Experience Requirement
- Graduate: 4-8 Years
- MBA: Min. 2-6 years
Skills & Competencies
1. Knowledge of managing, supervising direct sales teams of min 8-10 people
2. Knowledge of product and market
3. Knowledge of Direct Sales Practices
4. Team Recruitment Skills
5. Target orientation
6. Customer focus
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Location Map: Durgapur
📌 JC Home Delivery Lead B ( 86624381 ) (India)
🏢 Reliance Jio Infocomm
📍 India
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