IT Support Executive

Department: Information Technology (IT)

Designation: IT Support Executive

Location:Ulwe, Navi Mumbai

Qualification: Graduate / Diploma in IT, Computer Science, Electronics, or a related field

Experience: 3-5 years preferred

Reporting To: Unit Principal / Head Office IT Department

Job Purpose To provide day-to-day IT support and ensure the smooth functioning, maintenance, and availability of IT infrastructure, computer systems, network, CCTV, PA system, classroom technology, and other technology-related facilities at the school unit.

Key Responsibilities

1. IT Hardware & Desktop Support

* Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.
- Provide first-level technical support to staff and users.
- Troubleshoot hardware, operating system, software, and peripheral-related issues.
- Coordinate with vendors for hardware repair and technical support when required.

1. Network & Internet Support

* Monitor and troubleshoot LAN, Wi-Fi, internet, switches, and network connectivity.
- Check network points, LAN cables, connectors, and basic network infrastructure.
- Coordinate with the IT team/service providers for internet and network-related issues.
- Maintain basic documentation of network equipment and connectivity.

1. CCTV & Security Systems

* Regularly check the operational status of CCTV cameras, NVR/DVR systems, monitors, and related equipment.
- Ensure CCTV recording and backup are functioning properly.
- Report faulty cameras, storage issues, or other security-system problems to the concerned IT team.
- Assist in CCTV installation, configuration, and maintenance activities.

1. PA System & Audio-Visual Support

* Monitor and maintain the school PA (Public Address) system, amplifiers, speakers, microphones, mixers, and related equipment.
- Troubleshoot audio, microphone, speaker, and amplifier-related issues.
- Ensure the PA system is operational for assemblies, announcements,



events, examinations, and other school activities.
- Assist with the setup and operation of audio systems during school events and programs.
- Coordinate with vendors for major PA system repairs and maintenance.

1. Smart Classroom / ICT Lab Support

* Maintain computers and other equipment in ICT/computer laboratories.
- Provide technical support for interactive panels, projectors, audio systems, and classroom technology.
- Ensure classroom IT equipment is operational before academic activities.
- Support teachers and staff with basic technical requirements.

1. Software & User Support

* Install and configure approved software and applications.
- Maintain operating system and software updates as instructed by the Head Office IT team.
- Assist users with email, Microsoft Office, browser, printing, and other common IT issues.
- Follow software licensing and IT security guidelines.

1. IT Asset Management

* Maintain records of IT assets available at the unit.
- Ensure IT assets are properly tagged and assigned.
- Maintain records of asset movement, repair, replacement, and disposal.
- Conduct periodic physical verification of IT assets as instructed.
- Report damaged, missing, obsolete, or non-functional IT equipment.

1. Preventive Maintenance

* Conduct regular checks of computers, UPS systems, printers, network equipment, CCTV, PA system, and other IT infrastructure.
- Perform routine cleaning and basic preventive maintenance of IT equipment.
- Identify potential issues and report them before they affect school operations.

1. IT Support & Coordination





* Attend and resolve day-to-day IT support requests from teachers, administrative staff, and management.
- Maintain an IT complaint/ticket or issue register.
- Escalate unresolved or major technical issues to the Head Office IT team.
- Coordinate with external vendors and service providers as instructed.

1. Documentation & Reporting

* Submit regular IT infrastructure status reports to the Head Office IT team.
- Maintain records of IT complaints, repairs, installations, and maintenance.
- Prepare reports related to CCTV, network, ICT labs, PA system, hardware, and other IT infrastructure when required.

1. IT Security & Compliance

Follow organizational IT policies, procedures, and security guidelines. Ensure unauthorized software, devices, or network access are not permitted.

Maintain confidentiality of school data and IT systems.

Follow proper procedures for passwords, user access, data backup, and IT asset handling.

Required Skills

Basic knowledge of computer hardware and troubleshooting.

Good understanding of Windows operating systems and Microsoft Office.

Basic knowledge of LAN, Wi-Fi, switches, routers, and networking.

Basic knowledge of CCTV/NVR/DVR systems.

Basic knowledge of PA systems, amplifiers, speakers, microphones, and mixers.

Knowledge of printers, scanners, UPS, projectors, and interactive panels.

Good troubleshooting and problem-solving skills.

Positive communication and coordination skills.

Ability to maintain IT records and prepare basic reports.

Willingness to provide technical support during school events and activities.

Educational Qualification

Minimum: Graduate / Diploma in IT, Computer Science, Computer Engineering, Electronics, or a related technical field.

Experience

3–5 years of experience* in IT support, school/educational IT infrastructure, desktop support, networking, or a similar role will be preferred.

📌 IT Support Executive (Navi Mumbai)
🏢 Maharashtra Institute of Technology (MIT)
📍 Navi Mumbai