Job Title: IT Support Engineer

Department: Information Technology

Location: [Visakhapatnam]

Experience: [0-1 years / as applicable]

Reporting To: IT Manager / Infrastructure Head

About the Role

We are looking for a proactive IT Support Engineer to provide first- and second-line technical support to our employees, ensuring smooth operation of desktops, networks, and business applications. You ll be the go-to person for resolving day-to-day IT issues and maintaining a reliable, secure IT environment.

Key Responsibilities

- Provide first-level and second-level technical support for hardware, software, and network issues across the organization
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices
- Manage user accounts, permissions, and access in Active Directory / Azure AD
- Troubleshoot and resolve issues related to email (Outlook/Exchange), VPN, and Wi-Fi connectivity
- Support Microsoft 365 applications and cloud services (Teams, SharePoint, OneDrive)
- Perform routine maintenance including OS updates, patch management, and antivirus checks
- Log, track, and resolve tickets through the IT helpdesk/ticketing system within defined SLAs
- Set up new employee workstations and manage IT onboarding/offboarding
- Maintain IT asset inventory (hardware)
- Coordinate with vendors for hardware repairs, replacements, and warranty support
- Assist with basic network troubleshooting (LAN, Wi-Fi, switches, routers)
- Document recurring issues and contribute to the internal knowledge base
- Ensure compliance with company IT policies and data security practices




- Provide remote support to employees working from home or branch offices

Required Skills & Qualifications

- Bachelor s degree in IT, Computer Science, or related field (or equivalent experience)
- [0-1] years of experience in IT support / desktop support / helpdesk roles
- Strong working knowledge of Windows OS, Microsoft 365, and Active Directory
- Familiarity with networking basics (TCP/IP, DNS, DHCP, VPN)
- Experience with ticketing tools (e.g., ServiceNow, Freshservice, Zoho Desk) is a plus
- Basic understanding of endpoint security tools and antivirus solutions
- Good troubleshooting and analytical skills
- Strong communication skills with a customer-service mindset
- Ability to prioritize and manage multiple support requests simultaneously

Preferred / Good to Have

- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator
- Exposure to Intune / SCCM for device management
- Basic scripting knowledge (PowerShell) for automation of routine tasks
- Experience supporting hybrid/work from home environments

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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Support Engineer (Visakhapatnam)
🏢 Clove Technologies
📍 Visakhapatnam