It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System SYSTRA India s valuable presence in India roots back to 1957 where SYSTRA worked on the electrification of Indian Railways Our technical excellence holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency Understand better who we are by visiting www systra in Context IT Service Management Specialist Missions Main Duties Experience 4-6 Years Location Noida Faridabad Bangalore - Work from office Key Responsibilities Required Skills Qualifications Hands-on experience with ServiceNow - Hands-on experience with an IT service management ITSM platform such as ServiceNow or equivalent 4-6 years of experience in IT Service Management ITSM Strong knowledge of ITIL framework certification preferred ITIL experience is mandatory Solid understanding of Incident Problem Change Management and CMDB Advanced Excel skills mandatory Experience in reporting and data analysis Excellent verbal and written communication skills Valuable to Have Working knowledge of SQL Profile Skills Manage and oversee IT Helpdesk operations ensuring timely resolution of incidents and service requests Handle Incident Problem Change and Service Request Management as per ITIL best practices Work extensively on ServiceNow and ITIL mandatory for ticketing workflow and reporting Maintain and update CMDB ensuring accuracy and compliance Coordinate with internal teams and stakeholders to drive service improvements Prepare reports and dashboards using Excel for management review Ensure SLA adherence and continuous service improvement We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency As we are growing this is time to be a part of this challenging adventure It s not a job - it s a career

📌 It Specialist (Noida)
🏢 Systra
📍 Noida