Department: Information Technology (IT) ERP Support

Location: India (SECI Office)

Reporting to: Human Resource Manager

Purpose of position:

- The System Technician - ERP is responsible for providing technical support, maintenance, and operational assistance for the organizations ERP system. This role serves as a key support resource to the ERP team, ensuring system stability, effective issue resolution, and smooth day-to-day operations.

Key Responsibilities:

- Provide first-line and second-line technical support to ERP users across departments
- - Troubleshoot ERP-related problems including system errors and performance issues

- - Monitor ERP system performance and availability

- - Assist in system maintenance such as patches, upgrades, and configurations

- - Collaborate with ERP Lead on issue management and improvements

- - Manage user accounts, access control, and permissions

- - Perform data validation and integrity checks

- - Support reporting and data extraction requirements

- - Coordinate with vendors and consultants

- - Maintain system documentation and SOPs

- - Provide user training and onboarding support

- - Assist in change management and system updates





- - Monitor logs, alerts, and audit reports

- - Support backup and recovery processes

- - Participate in IT audits and compliance activities

- - Identify opportunities for system and process improvements

- - Provide extended support during critical periods.

- -Handle bulk data uploads into ERP systems, ensuring accuracy and consistency.
- -Train and support end-users on proper data preparation and import practices.
- -Educate end-users on ERP functionalities and best practices

Qualifications & Experience:

- Education: Diploma or Bachelors Degree in IT or related field
- Experience: 2-3 years in IT or ERP support

Core Competencies:

- - Problem-solving skills

- - Communication skills

- - Teamwork

- - Attention to detail

- - Task prioritization

Additional Requirements:

- - Support cross-functional users

- - Work independently

- - Flexible working hours when required

Position Objective:

- To ensure efficient functioning and continuous improvement of the ERP system through effective technical support and system maintenance.

📌 IT Software Support - ERP Professional (Kochi)
🏢 Serikandi Oilfield Services
📍 Kochi