02 Aug
|
ALOIS Solutions
|
Thiruvananthapuram
02 Aug
ALOIS Solutions
Thiruvananthapuram
- Provide Level-1 technical support through Phone, Email, and Chat.
- Troubleshoot basic hardware, software, Windows, and network-related issues.
- Log, categorize, and track incidents using ticketing systems.
- Resolve user issues within defined SLAs.
- Escalate unresolved issues to respective support teams.
- Maintain proper documentation and work logs.
- Deliver excellent customer service while maintaining high First Call Resolution (FCR).
- Follow organizational quality, security, and compliance standards.
📌 IT Service Desk Fresher (Thiruvananthapuram)
🏢 ALOIS Solutions
📍 Thiruvananthapuram