IT Service Desk Fresher (Thiruvananthapuram)

IT Service Desk Fresher (Thiruvananthapuram)

02 Aug
|
ALOIS Solutions
|
Thiruvananthapuram

02 Aug

ALOIS Solutions

Thiruvananthapuram

- Provide Level-1 technical support through Phone, Email, and Chat.

- Troubleshoot basic hardware, software, Windows, and network-related issues.

- Log, categorize, and track incidents using ticketing systems.

- Resolve user issues within defined SLAs.

- Escalate unresolved issues to respective support teams.

- Maintain proper documentation and work logs.

- Deliver excellent customer service while maintaining high First Call Resolution (FCR).

- Follow organizational quality, security, and compliance standards.

📌 IT Service Desk Fresher (Thiruvananthapuram)
🏢 ALOIS Solutions
📍 Thiruvananthapuram

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