Job Summary:

We are looking for a proactive and technically skilled IT Operations Executive to manage day-to-day IT operations, user administration, endpoint management, and technical support across the organization. The ideal candidate should have hands-on experience with Microsoft 365 administration, device management, troubleshooting, data migration, and basic cybersecurity practices. The role requires excellent problem-solving abilities, attention to detail, and the capability to support both internal teams and business operations efficiently.

Key Responsibilities :

· Manage and administer Microsoft 365 services, including:

- Microsoft Intune
- Microsoft Entra ID (Azure Active Directory)

- SharePoint Online
- User account creation, modification, licensing, permissions, and access management

· Configure, enroll, and manage company devices using Microsoft Intune or other Mobile Device Management (MDM) solutions. · Provide technical support and troubleshooting for:
- Windows desktops and laptops
- macOS devices
- iPhones and iPads (iOS/iPadOS)
- Printers, peripherals, and other office IT equipment

· Perform software installation, updates, patch management, and application deployment. · Execute user onboarding and offboarding processes, including account provisioning, device setup, access assignment, and asset allocation.

· Perform data backup, restoration, migration, and system recovery activities.

· Assist in email setup, mailbox migration, Microsoft Outlook troubleshooting, and Microsoft 365 administration.

· Implement and maintain role-based access control (RBAC) and user privilege management.

· Support application deployment, licensing, configuration, and access management across Windows, macOS, and iOS platforms.





· Monitor endpoint compliance and ensure devices adhere to organizational security policies.

· Assist in implementing basic cybersecurity measures, including endpoint protection, MFA, password policies, phishing awareness, and device security.

· Maintain IT asset inventory, documentation, SOPs, and technical records.

· Coordinate with external vendors and service providers for hardware, software, licensing, and technical support.

· Provide remote and onsite technical support to employees.

· Assist in planning and executing IT infrastructure upgrades, migrations, and technology projects.

· Maintain system documentation, knowledge base articles, and operational procedures.

Required Skills :

· Strong knowledge of:

- Microsoft Intune
- Microsoft Entra ID (Azure AD)

- SharePoint Online

- Microsoft 365 Administration

· Experience with Windows, macOS, and iOS device management. · Good understanding of user administration, permissions, and role-based access control (RBAC).

· Knowledge of Mobile Device Management (MDM) solutions.

· Hands-on experience in data backup, restoration, and migration.

· Understanding of endpoint security and basic cybersecurity best practices.

· Knowledge of application deployment and software lifecycle management.

· Familiarity with Microsoft Outlook, Exchange Online, and email troubleshooting.

· Ability to diagnose and resolve hardware, software, and network-related issues.

· Robust documentation,



communication, and organizational skills.

Preferred Skills :

· PowerShell scripting and automation.

· Experience with Microsoft Defender for Endpoint or similar endpoint security solutions.

· Knowledge of DNS, domain management, SSL certificates, and Microsoft Exchange Online.

· Experience with Apple Business Manager or Apple device management.

· Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Wi-Fi).

· Experience with cloud platforms such as Microsoft Azure or AWS.

· ITIL fundamentals or service desk experience is an advantage.

Qualifications :

· Bachelor’s degree or Diploma in Computer Science, Information Technology, or a related field.

· 2–5 years of experience in IT support, IT administration, or endpoint management.

· Microsoft certifications (Microsoft 365, Intune, Entra ID, Azure, etc.) will be an added advantage.

Key Competencies :

· Strong analytical and troubleshooting skills.

· Excellent communication and interpersonal skills.

· Ability to manage multiple tasks and priorities.

· High level of accountability and attention to detail.

· Ability to work independently and collaboratively within a team.

· Willingness to learn new technologies and adapt to evolving business needs.

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits

- Health insurance
- Leave encashment
- Provident Fund

Ability to commute/relocate:
- Surat, Gujarat (Surat): Reliably commute or planning to relocate before starting work (Required)

Education:
- Bachelor's (Required)

Experience:
- Operations management: 2 years (Required)
- IT support: 2 years (Required)
- IT management: 2 years (Required)

Language:
- English (Required)

Work Location: In person

📌 IT Operations Associate (Surat)
🏢 Hashtag Infosystem
📍 Surat