Job title

Assistant Vice President IT Operations

Qualifications & Desired Skills

- Experience: 18yrs to 25 yrs
- Relevant experience – 10yrs+ as a IT Operations Leader in a Software/BPO company
- Education: B.E/BTech
- Strong understanding of data governance and IP protection for KPO operations.
- Strong experience with Cloud & on premise server Infrastructure.
- Competencies -Technical / Functional:

1. Infrastructure Architecture & Design

- Expertise in designing scalable, secure, and resilient IT infrastructure.
- Solid understanding of enterprise architecture frameworks.

1. Cloud Technologies

- Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Knowledge of cloud migration strategies, hybrid cloud setups, and cost optimization.

1. Network & Security

- Proficiency in LAN/WAN, VPN, firewalls, load balancers, and network monitoring tools.
- Familiarity with network security protocols, intrusion detection/prevention systems, and zero-trust architecture.

1. Data Center & Server Management

- Experience with virtualization (VMware, Hyper-V), server provisioning, and storage solutions (SAN/NAS).




- Knowledge of high availability, disaster recovery, and backup strategies.

1. Monitoring & Automation

- Proficiency in infrastructure monitoring tools (e.g., SolarWinds, Nagios)
- Experience with automation tools (e.g., Ansible, Terraform, PowerShell, Python scripting)

1. IT Service Management (ITSM)

- Strong understanding of ITIL processes including incident, problem, change, and asset management.
- Experience with ITSM platforms

1. End-User Computing

- Oversight of desktop support, endpoint management, and VDI solutions.
- Familiarity with MDM tools and remote support technologies.

1. Compliance & Governance

- Knowledge of regulatory frameworks (e.g., ISO 27001, GDPR).
- Ability to implement and audit infrastructure controls and policies.

1. Capacity Planning & Performance Tuning

- Skills in forecasting infrastructure needs and optimizing system performance.

1. Disaster Recovery & Business Continuity

- Experience in designing and testing DR/BCP plans across critical systems.

📌 IT Operation / Infrastructure Head. (Mumbai)
🏢 Anlage Infotech
📍 Mumbai