At Xerox we make work work For more than 100 years Xerox has continually redefined the workplace experience From the office to industrial environments our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture Learn more at and explore our About Lexmark Lexmark is now a proud part of Xerox bringing together two trusted names and decades of expertise into a bold and shared vision When you join us you step into a technological ecosystem where your ideas skills and ambition can shape what comes next Whether you re just starting out or leading at the highest levels this is a place to grow stretch and make real impact-across industries countries and careers From engineering and products to digital services and customer experience you ll help connect data devices and people in smarter faster ways This is meaningful connected work-on a global stage with the backing of a company built for the future and a robust benefits package designed to support your growth well-being and life beyond work Job Summary This Voice Engineer is responsible for the daily operational support for voice infrastructure in our cloud Microsoft Teams tenant as we migrate from a Cisco environment For this role you must be a Voice Engineer who is comfortable working in a challenging and diverse environment to assist with the installation configuration and management of the voice infrastructure You will need a strong knowledge of networking and integration of multiple systems in a complex environment that spans on prem and cloud infrastructure You will also provide direct support to internal team members and external clients via phone email chat or in person You should be self-motivated and have excellent analytical organizational and communication skills Must be able to work independently and collaborate with other stakeholders Experience working internationally is a plus Responsibilities This person will work on voice transformation maintenance and Firewall side for Policy Routing Critical Skills Build tenant for operating in the cloud On premise Cloud SBC routing MACD process development Managing Toll free numbers globally Call routing within TSC - Customer facing agents Analyze diagnose and resolve customer issues within the company s voice systems to ensure timely updates and maintenance Provide Tier 2 and Tier 3 technical support to resolve customer issues within specified timeframes collaborating with vendors and documenting solutions Collaborate with 3rd party vendors to minimize downtime and efficiently resolve issues establishing collaborative relationships and documented communication processes Timely escalate unresolved issues to the next level of support to minimize operational impact following documented escalation procedures Promptly support for enterprise customer network including troubleshooting voice video and data IP traffic to ensure optimal performance documenting troubleshooting steps Implement voice scripting for contact center solutions to improve customer experience and efficiencies Successfully implement technology changes with minimal disruption and improved voice services transitioning from Carrier services to centralized Carrier SIP solution Perform voice system maintenance and upgrades according to procedures to ensure system stability and minimize downtime Understand and perform voice system maintenance and upgrades including service packs and patches Develop and maintain accurate voice system support documentation in a knowledge repository for easy access and efficient knowledge sharing Continuously monitor system performance identify trends and provide capacity planning recommendations for optimal voice system performance Ideal Skills Experience Education University master s degree in Information Technology or related field or Bachelor degree with minimum of 5 years experience Solid knowledge of networking The ideal candidate should have a deep understanding of networking principles and protocols including TCP IP DNS DHCP VLANs and routing Integration of multiple systems Experience integrating multiple systems in a complex environment both on-premise and within cloud infrastructure This includes experience with system integration tools and techniques Cisco environment expertise Strong background in Cisco voice infrastructure including experience with Cisco Unified Communications Manager CUCM Cisco Unified Contact Center Express UCCX and Cisco Voice Gateways Cloud expertise Experience working with cloud technologies specifically Microsoft Teams and be familiar with cloud-based voice solutions and services Operational support Experience providing daily operational support for voice infrastructure including troubleshooting and resolving customer issues within specified timeframes Customer support Experience providing Tier 2 and Tier 3 technical support to internal team members and external clients via phone email chat or in person Strong communication and customer service skills are essential Self-motivation and collaboration The candidate should be self-motivated and able to work independently while also collaborating effectively with other stakeholders including internal teams and external vendors Analytical and organizational skills Possess excellent analytical and organizational skills to analyze diagnose and resolve customer issues as well as to monitor system performance and provide capacity planning recommendations International experience Experience working internationally is a plus as the company operates globally and manages toll-free numbers globally Continuous learning and documentation Commitment to continuous learning and staying up-to-date with industry trends and best practices They should also have experience developing and maintaining accurate system support documentation for efficient knowledge sharing Change management Experience successfully implementing technology changes with minimal disruption and improved voice services System maintenance and upgrades Experience performing system maintenance and upgrades according to procedures to ensure system stability and minimize downtime Additional Ability to work nights or weekends as needed Experience working with international teams is a plus Share this job Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender identity or expression sex marital status sexual orientation physical or mental disability use of a guide dog or service animal military veteran status citizenship status basis of genetic information or any other group protected by law Learn more at https www xerox com en-us jobs connection and explore our commitment to connection and belonging People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation s by sending an e-mail to XeroxTARecruiting xerox com Be sure to include your name the job you are interested in and the accommodation you are seeking 2026 Xerox Corporation All rights reserved Xerox and Xerox and Design are trademarks of Xerox Corporation in the United States and or other countries

📌 It Administration 3 (Kolkata)
🏢 Xerox
📍 Kolkata