IoT and Automation Technical Support Engineer

Gurgaon | 1-2 Years Experience | Field & Remote Support The Opportunity

Join Renata AI as a Technical Support Engineer and get hands-on with real Industrial IoT, Vision AI, and Automation deployments at manufacturing plants across India. You'll install, configure, and troubleshoot PLC/HMI systems, sensors, and IoT devices for customers in the automobile ancillary, pharma, and industrial sectors — building deep, practical expertise in one of the fastest-growing areas of technology.

What You'll Do

- Provide remote and onsite technical support for installed IoT and automation solutions
- Program and configure PLC/HMI systems (Siemens, Renu, Mitsubishi, and similar platforms)
- Develop and troubleshoot Node-RED flows for data integration and automation logic
- Install sensors on industrial machines and configure them into PLCs/HMI panels
- Install IoT devices, gateways, and manage related networking and connectivity setup
- Travel to customer sites across India for solution installation and commissioning
- Document installation procedures, troubleshooting steps, and customer-specific configurations
- Coordinate with the engineering team to resolve escalations and improve solution reliability

What Your Week Looks Like

- Mix of remote support calls, panel/PLC programming, and onsite customer visits
- Site visits for new installations, commissioning, and periodic maintenance checks
- Collaboration with the presales and engineering teams on solution configuration
- Documentation of completed work and updates on ticket/issue status

What You Bring

Must-Have:

- 1-2 years of experience in IT, Automation,



or Instrumentation
- Working knowledge of PLC/HMI programming and industrial networking basics
- Strong problem-solving and analytical skills
- Ability to write clear technical documentation and basic programs/scripts
- Willingness to travel for onsite installations across India
- Customer-oriented approach with good communication skills
- Eagerness to learn and adapt to new technologies (IIoT, AI/ML, Automation)

Education

- Diploma or Engineering Graduate in Computers, Electrical, Electronics & Communication, or Mechanical Engineering

Role Details

- Role: Design and Installation Engineer
- Industry Type: Industrial Automation
- Functional Area: IT, Engineering and Operations
- Employment Type: Full Time, Permanent
- Role Category: Engineering

Compensation & Growth

- Competitive fixed salary in line with experience, plus site/travel allowances
- Direct, hands-on exposure to Vision AI, IIoT, and Industry 4.0 deployments
- Explicit growth path to Senior Support Engineer / Solution Engineer as you build expertise
- On-the-job mentorship from the engineering and presales team

About Renata AI

Renata AI is a Gurgaon-based company delivering cutting-edge solutions in AI, Industrial IoT, Industry 4.0, and Industrial Automation for the manufacturing sector. Founded by alumni of IIT/IIM, we offer strong exposure to emerging technologies — IIoT, Industry 4.0, AI/ML, and Automation — within a culture of freedom, responsibility, innovation, creativity, and resilience. Come join us and grow as part of our fast-growing journey.

Company Info

Websites: renataiot.com | nexren.ai | factorytrace.com | servelens.in

📌 IoT and Automation Technical Support Engineer (Gurugram)
🏢 Renata AI
📍 Gurugram