02 Aug
|
Pivotal Placement
|
Mumbai
02 Aug
Pivotal Placement
Mumbai
Customer Service Representative
Location: Mumbai
Experience: 1–3 Years (Freshers with excellent communication may apply)
CTC: 3.00 – 6.70 LPA
Key Responsibilities
- Handle customer queries via calls, emails, and chats.
- Provide Tier-2 customer support and resolve issues within SLA.
- Assist candidates with recruitment-related queries.
- Log and manage tickets using CRM/ServiceNow.
- Escalate complex issues and ensure customer satisfaction.
Required Skills
- 1–3 years of Customer Service/International BPO experience.
- Excellent English communication (spoken & written).
- Knowledge of CRM/Ticketing tools (ServiceNow preferred).
- Basic MS Office skills and strong problem-solving ability.
Shift
- Rotational US shifts.
- Adaptable work week (Mon–Fri, Tue–Sat, or Wed–Sun).
⭐ Preferred: Immediate joiners or candidates serving a short notice period.
📌 International Voice Process | Upto 7 LPA (Mumbai)
🏢 Pivotal Placement
📍 Mumbai