Desired candidate profile

- Experience in handling customer issues, escalation calls, case management, and coordinating with cross-functional teams

- Excellent verbal and written communication skills in English with strong comprehension abilities

- Good working knowledge of computers, including proficiency in MS Office applications, web-based tools, email systems, and data entry activities

- Ability to analyse information accurately and maintain attention to detail

- Willingness to work in a 24x7 workplace

- Open to working from the office

- Responsible for calling insurance companies in the US to analyse claim status and follow up on outstanding Accounts Receivable (AR)

- Capable of identifying, capturing, and documenting denial reasons accurately

- Update claim status, notes, and actions in the respective systems and databases

- Coordinate with internal teams to resolve claim-related issues and ensure timely closure

- Meet productivity, quality, and compliance targets as defined by the process

- Maintain confidentiality and always adhere to client and organizational policies.

📌 International Voice Process . Looking Immediate joiners only (Kolkata)
🏢 Tundra Technical Solutions
📍 Kolkata