Job Title: Customer Support Associate – US Healthcare (Voice) Job Type: Full-Time Experience Required Fresher or Minimum 6 months of experience in healthcare BPO or similar domain Looking for immediate joiner who can join on Monday.

Key Skills & Requirements Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy

English Proficiency: B1H level or higher (excellent verbal and written communication skills)

Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)

Strong attention to detail and ability to work in a fast-paced setting

Proficiency in using MS Office tools and CRM systems is a plus

Key Responsibilities Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases

Provide accurate information while maintaining professionalism and empathy

Ensure all data entry and updates are accurate and timely

Collaborate with cross-functional teams to resolve customer concerns

Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)

Additional Details Shift Timings: Night Shift (Rotational)

Week Off: Rotational

Work Environment: Work from Office

📌 International Voice Patient support role (Bengaluru)
🏢 ResultsCX
📍 Bengaluru