About the Company Qi Spine clinics transform and improve the lives of hundreds of patients suffering from back and neck pain across the country every day. QI Spine clinic is India’s 1st chain of medical centers for the accurate diagnosis and non-surgical treatment of back and neck pain, in both chronic and severe cases. Founded in 2011, we now have 22 clinics across 5 cities (Mumbai, Delhi, Pune, Bangalore and Hyderabad).

With over 200 spine specialists, and an expert orthopedic panel comprising of India’s leading spine surgeons, rheumatologists and other experts, we are the world’s largest team of medical professionals dedicated to understanding, researching, diagnosing and treating spinal disorders. The medical team at QI Spine clinic is required to undergo a specialized training, devised by a senior team of Drs and surgeons to recognize and treat over 100 different types of back pain. QI Spine clinic today has a success record of 91% in treating even the most severe conditions.

We have delivered complete non-surgical recovery to over 13000 patients, who had been prescribed surgery. Our greatest win is the use of technology to eliminate the blind spot in the detection of the cause of back pain. QI has thus, sparked a knowledge based, positive health revolution in India.

Key Responsibilities

Lead, coach, and manage a team of inside sales executives/patient advisor handling inbound enquiries and outbound calling





Drive conversion of consultations into treatment onboardings against daily/weekly/monthly targets

Monitor calling quality, lead follow-up discipline, and CRM hygiene across the team

Track and report key metrics: lead-to-consultation conversion, consultation-to-treatment conversion, call volumes, and revenue

Conduct regular call audits and provide structured feedback/training to improve team performance

Coordinate with marketing and clinic teams to align on campaign execution, lead flow, and walk-ins

Identify bottlenecks in the sales funnel and implement process improvements

Handle escalations and complex patient queries requiring a senior, empathetic touch

Support hiring, onboarding, and training of new team members

Maintain accurate reporting and dashboards for leadership review Requirements

3–6 years of experience in inside sales, with at least 1–2 years in a team lead or supervisory role

Experience in healthcare, wellness, ed-tech, or BFSI inside sales preferred

Strong people management and coaching skills

Data-driven approach with proficiency in CRM tools and Excel/sales analytics

Excellent communication skills

Ability to thrive in a target-driven, high-growth setting

Empathetic, patient-centric mindset suited to a healthcare sales context What QI Spine Offers

High-visibility role directly impacting QI Spine's growth journey

Ownership of the consultation-to-conversion funnel

Fast-paced, performance-driven culture with growth opportunities

📌 Inside Sales Team Lead (Mumbai)
🏢 QI Spine
📍 Mumbai