We are looking for enthusiastic and passionate Telecallers with excellent communication skills to join our team. The ideal candidate will be responsible for handling outbound and inbound calls, engaging with prospective customers, and converting leads into site visits. This role requires a persuasive communicator who can build interest, address queries, and schedule site visits to drive conversions.
Key Responsibilities:
- Make outbound calls to potential customers to generate interest and promote projects/services
- Handle inbound calls and respond to customer queries promptly and professionally
- Convert leads into scheduled site visits through effective pitching and follow-ups
- Explain product/project details clearly and persuasively to prospective clients
- Maintain and update lead/customer database with call details, status, and site visit schedules
- Follow up consistently with leads to maximize site visit conversions
- Coordinate with the sales team to ensure smooth handover of qualified leads
- Achieve daily/weekly/monthly targets for calls, lead conversions, and site visits
- Maintain call quality standards and adhere to company scripts/guidelines
Required Skills & Qualifications:
- Excellent verbal communication skills in English/Hindi/regional language
- Pleasant and confident phone/telephone etiquette
- Strong convincing and negotiation skills to drive site visit conversions
- Ability to handle rejection and stay motivated
- Basic computer knowledge (MS Excel, CRM tools)
- Good listening skills and patience while dealing with customers
- Prior experience in telecalling/telesales/real estate preferred