We are looking for a friendly, customer-centric Junior Journey Nurturer to be the first point of contact for leads coming from our digital platforms (social media, website, emails). Your goal is to make a excellent first impression, capture the customer's requirements, and keep them engaged through their preferred communication channel until they are ready to talk to our core sales team.
Key Responsibilities
- Lead Capture: Monitor inbound inquiries from social media, emails, and website forms, responding promptly.
- Personalized Communication: Reach out to leads via their preferred methodwhether that is a phone call, WhatsApp chat, or video call.
- Relationship Building: Act as a friendly guide. Answer basic questions and build a rapport without pushing for a hard sale.
- Consistent Follow-up: Keep in touch with leads regularly,
providing them with helpful information to keep their interest warm.
- Sales Handover: Identify when a customer is showing strong buying signals and smoothly transfer the lead to our Senior Sales Representatives for technical discussions and closing.
- CRM Management: Keep accurate, up-to-date records of customer interactions and preferences in our system.
Requirements
1 to 2 years of experience in retail, customer service, or basic inside sales.
Excellent written and verbal communication skills.
- High empathy and patience to handle customer inquiries.
- Basic tech-savviness to navigate social media platforms, chat tools, and CRM software.