Exp: 15+ yrs Global time-zone collaboration required About the Role
- We are seeking an Infrastructure Delivery Lead to oversee end-to-end service delivery for global customers. You will lead a large, distributed team, ensure operational excellence, and partner with stakeholders to drive continuous improvement and business growth. This role combines robust delivery governance with strategic thinking, a commercial mindset, and confident executive communication. Key Responsibilities Service Delivery & Governance
- Own delivery across multiple infrastructure towers; ensure SLA/KPI attainment. • Lead governance rhythms and represent services in customer reviews and audits.
- Oversee major incident response,
root cause analysis, and preventive actions. Customer & Stakeholder Management
- Build trusted relationships with the stakeholders.
- Communicate proactively with clarity, tailoring messages for technical and business audiences.
- Translate business needs into action plans and roadmaps.
- Represent services in customer reviews and audits to ensure transparent, confident executive communication. People Leadership
- Lead and mentor a large, global team with clear goals and performance management. • Drive workforce planning and skills development across towers.
📌 Infrastructure Delivery Lead (Chennai)
🏢 Saaki Argus And Averil Consulting
📍 Chennai
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