Job Title: IND Sr. Consultant I Health Solution Line - Health Solutions
Position type: Full Time
Work Location: Gurgaon
Working style: Hybrid
Cab Facility: Yes
Shift Time: 8 am - 5 pm
People Manager role: No
Job Summary
General Description of Role: Leads multiple processes/projects in the team and ensures the set SLAs are getting achieved on the aligned deliverables. Takes up a role of a SME in the team and manages end-to-end project delivery along with other trainings and logistical requirements. Works in collaboration with project owners/team members to ensure effective execution of project related activities. Is responsible for leading all the project related communications with both internal/external stakeholders such as timelines, scope changes and periodic report-outs.
Job Responsibilities
- Flexible Advantages Administration
- Colleagues administer benefit schemes for the employees of our clients.
- The Colleague is responsible for generating reports on member activity and responding to queries from members, providers and clients.
- The Colleague may also be responsible for coordinating the work of the team and supporting less experienced colleagues.
- Online Benefits - Administration
- The colleague provides OLB support by administering census information and payroll files of our clients in accordance with SLA timeframes and requirements.
- Online Benefits - Claims
- The colleague provides OLB support by adjudicating OLB claims and ensuring that claims are reviewed and processed in accordance with the client's benefits plan and within the required SLA timeframes.
- Learning about clients, systems and tools and being proficient in processing and checking.
- Contributing to the team, supporting the rest of the team based on their needs.
- Achieving individual targets (KPIs, SLAs, quality targets).
- Sharing best practice with colleagues through process and tool training.
- Identifying issues with processes handled in teams and driving a process to find and implement solutions.
- Ensure all relevant documentations are in place (Standard Operating Procedures, Processing documents).
- Contribute and lead new client implementations understand the operations actions.
- Building strong relationships with client teams, peers displaying teamwork
- Maintaining required technical knowledge and behavioral standards and expertise, especially all regulatory and statutory requirements.
- Managing complex processing and ensuring transactions are performed in line with the signed off procedures and agreed deadlines.
- Supporting less experienced colleagues by checking files (peer review process) in line with SOPs and signed - off requirements.
- Reviewing processing calendar and making sure all daily processes are completed.
- Colleague will work closely with senior members of the team to increase understanding of the client, processes and tools/systems.
- Colleague will collaborate with colleagues from other domains, client teams and business areas globally.
- Take charge ownership of deliverables for effectively meeting the stakeholder s expectations.
- Ability to manage projects with no dependency deliver in an effective manner by timely collaborating with stakeholders.
- Demonstrates flexibility and adaptability in a changing environment.
- Execute Implement quality, technology, automation, and standardization initiatives to enhance operational efficiency.
- Advanced analytical and problem-solving skills and effective time management skills
- Incident Management: Able to handle client escalations and provide Root Cause Analysis
Skills
- Project Management
- Stakeholder Management
- Written and Verbal Communication
- Data Analysis
- MS Office
- Process Knowledge - Lead and Enhance
- Ability to Apply technology tools to situations provide unique solutions.
- Solution Oriented approach
- Conflict resolutions
Requirements
- Required education and certifications: Graduate/Post Graduate
- Required years of experience: 6-8 year of relevant experience
📌 IND Sr. Consultant I - Health Ops (Gurugram)
🏢 Aon
📍 Gurugram