TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

What we are looking for

Role: Incident Management

Experience Range: 3 to 7 Years

Location: Bengaluru

Interview Date: 8th August 26 (09:00 AM to 12:00 PM)

Interview Venue: Tata Consultancy Services, Think Campus, Phase II, Electronic City, Bengaluru, Karnataka 560100.

Note-While coming for Walkin:-

· Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies)

· Please do not bring personal laptop or electronic gadgets to TCS premises.

Must Have:

Incident Management / Request Management / Scout Experience Analyst

- Deliver weekly status reports and a monthly retrospective report that includes:
- Trend analysis
- Insights on performance metrics
- Analyze existing Key Performance Indicators (KPIs) to assess their relevance and effectiveness in measuring success.




- Identify leading and lagging indicators related to process health.
- Detect bottlenecks in existing processes.
- Prioritize issues affecting workforce experience.
- Analyze data specific to internal lines of business, functions, applications, and assignment groups.

Valuable to Have:

- Engage with the workforce through support channels (e.g., email, Slack).
- Develop test plans for new capabilities related to business processes; conduct testing/validation as needed.
- Create and update Jira stories based on findings.
- Design process flows or modify existing ones as necessary.

Essential:

- Prepare data required for monthly governance routines.
- Conduct compliance activities related to Incident & Request Management including control testing and updates.

Minimum Qualification:

- 15 years of full-time education
- Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)

📌 Incident Management 8th August 26 Walkin Bengaluru (Bangalore Metropolitan Area)
🏢 Tata Consultancy Services
📍 Bangalore Metropolitan Area