Role & responsibilities Process and dispatch domestic and international print-on-demand orders daily, meeting the company's 24-hour ship SLA

Coordinate with courier and logistics partners (DHL, FedEx, UPS, Aramex, India Post, Delhivery, Blue Dart, Shiprocket) for pickups, rate negotiation and service selectio

Prepare and verify export documentation - commercial invoice, packing list, air waybill (AWB), shipping bills, e-way bills, and HSN / customs paperwor

Generate and manage shipping labels across courier and marketplace portals and the company's fulfilment system / AP

Track shipments end-to-end; proactively resolve delays, customs holds and delivery exceptions, and manage RTO / undelivered shipments and reshipment

Reconcile courier invoices against booked shipments - flag weight discrepancies, surcharges and billing error

Maintain shipment MIS - dispatch volumes, SLA adherence, courier-wise cost, and zone-wise performanc

Coordinate with the warehouse / packing team on order readiness, packaging standards and dispatch priorit





Handle customer and marketplace shipping queries, tracking updates and proof of delivery (POD

Support Finance with shipping-bill / EDPMS data for export remittance closure, and RODTEP / duty drawback where applicabl

Ensure correct declared value, Incoterms and compliance for international parcel Preferred candidate profile Graduate; 2-3 years of experience in shipping, logistics or export dispatch (e-commerce, courier or export-house background preferr

Hands-on with international courier portals (DHL / FedEx / UPS) and domestic aggregators (Shiprocket / Delhivery / Blue Da

Knowledge of export documentation, AWB, e-way bill, and basic customs / Incote

Familiarity with marketplace / D2C order-fulfilment flows; comfortable with Excel and shipping softw

Detail-oriented and quick-paced, able to consistently meet daily dispatch cut-offs

📌 Import Export Executive (Faridabad)
🏢 SB eCommerce Solutions
📍 Faridabad