About The Role We are looking for an Implementation Specialist to own end-to-end implementation of client loyalty programs on Loyallife, our loyalty platform. This role sits at the intersection of technology, data, and client delivery — you will understand a client's data and loyalty program structures, scope and plan the engagement, configure programs on the platform, run UAT, get sign-off, and transition clients into hypercare. You'll work closely with clients, and with internal Product and Engineering teams on integrations and requirements.

Key Responsibilities Scoping & Planning - Understand client loyalty program structures (tiers, earn/burn rules, redemption catalogs, member hierarchies, data sources) through requirement-gathering discussions.

- Create SOWs defining scope, timelines, deliverables, and assumptions.
- Define and own the project plan across the implementation lifecycle. Data & Integrations - Understand client data (CRM, POS, e-commerce, transaction systems) and map it to platform requirements.
- Work with Tech and Product teams to define integration requirements and resolve data or system issues.
- Validate, cleanse, and reconcile data to ensure loyalty program calculations (points, tiers, rewards) are accurate.

Program

Configuration - Set up loyalty programs on Loyallife based on client requirements — earn/burn rules, tier logic, redemption workflows, approval flows.

- Follow best-practice configuration standards; flag platform gaps to Product where client needs exceed current capability. UAT & Sign-off - Run client UAT: prepare test scenarios, validate program outputs against expected points/rewards, track and resolve issues.
- Drive client sign-off before go-live.



Hypercare & Handover - Own the hypercare period post go-live — monitor program runs, resolve early issues, ensure client confidence in the system.
- Transition client to steady-state support with clear documentation (solution design, data mapping, program configuration notes, runbooks).

Stakeholder

Collaboration - Act as the primary implementation point of contact for the client through the project lifecycle.

- Translate technical/data concepts into explicit, business-friendly communication for client stakeholders.
- Manage multiple client implementations in parallel.

Experience Required Skills & Qualifications - 3–7 years in SaaS implementation, solutions consulting, or technical client delivery roles.

- Experience with loyalty programs, rewards platforms, or customer engagement/retention platforms strongly preferred. Data & Analytical Skills - Strong understanding of data structures, relational databases, and basic data modeling.
- Hands-on with SQL and data tools (Excel, Google Sheets, or BI tools).
- Ability to work with large datasets and validate calculation logic accurately.

Technical

Skills - Experience with APIs, file-based integrations (CSV, SFTP), and data pipelines.

- Comfort working with technical teams to troubleshoot integration and data issues.

Delivery

Skills - Experience writing SOWs and managing project plans for client implementations.

- Strong UAT and sign-off management experience.
- Excellent stakeholder management and communication skills. Good to Have - Prior experience with loyalty, rewards, or customer engagement platforms.
- Experience in retail, fintech, or e-commerce SaaS products.
- Background in consulting or client-facing delivery roles.

Skills: loyalty programs,skills,data

📌 Implementation Specialist - Loyalty Platform (Bengaluru)
🏢 Zealant Consulting Group
📍 Bengaluru