Direct walk in to the clients place will not be entertained Please feel free contact me on to the given number for further Clarification Smitha (phone hidden) Chethana (phone hidden) Misba (phone hidden) Sanketh (phone hidden) WhatsApp incase the number is busy NOTE- ONE YEAR EXPERIECE IN VOICE IS MANDATORY CANDIDATES SHOULD KNOW TO SPEAK HINDI IMMEDIATE JOINERS ONLY CANDIDATES IN BANGALORE CURRENTLY CAN ONLY APPLY CANDIDATES PLEASE NOTE CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED BELOW TO BOOK AN INTERVIEW SLOT IN OUR OFFICE ANY REFERENCES WOULD BE HIGHLY APPRECIATED Roles and responsibility Manage incoming calls chat and emails from customers in a timely manner Identify assess customers needs clarify information and provide solutions and alternatives wherever applicable Manage and resolve customer complaints escalate to Technical Support Head when necessary Build sustainable relationships and trust with customers through an open communication Provide accurate complete information to improve customer satisfaction leading to noticeable results Maintain records of every interaction and forward to concerned team member whenever necessary Respond to and completely owns customer escalations Work closely with Internal external stakeholders to triage problems assign relevant owners and teams and follow through on the resolutions to ensure they are delivered in a timely manner Desired Candidate Profile Proven experience in a customer support role Minimum 1 year of experience working in TECHNICAL service industry Have experience in both voice and non-voice processes email SMS chat Track record of over-achieving performance Strong listening written and verbal communication skills Customer focus and adaptability to different personality types Ability to multi-task set priorities and manage time effectively Must be fluent in English Hindi Perks and Benefits 1 Market-competitive salary 2 Medical Insurance suiting your needs 3 Access to Mental health professionals 4 Top gadgets to achieve skill level - Bruce Wayne 5 Flexible work schedule so you never miss brunch lunch or dinner plans 6 Friendly leaves policy thatll make your friends jealous Regards Smitha (phone hidden) Rivera manpower services

📌 Immediate Req For Day Shift/ Technical Support/ Voice Process /3.6lpa (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru