Handling inbound calls
- Providing resolution to customer complaints/queries
- Escalating complaints to the right level as per escalation matrix
- Ensuring loop closure of escalated complaints informing customer
- Capturing Customer Satisfaction level with solution provided.
- Making other outbound calls on provided database.
- Branch Visit
please email resumes to
[email protected]
📌 Kannnada customer Care executive For a nbfc in Kol, (West Bengal)
🏢 3 Point HRM
📍 West Bengal