Hiring: Customer Service Associate US Life & Annuity Insurance

Location: Mumbai, Maharashtra
Experience: 25+ Years
Shift: US Night Shift (24x7 Rotational Shifts with Weekly Off)

We are looking for experienced Customer Service Associates with a background in US Life Insurance and International Voice & Chat Support.

Required Skills:

2–5+ years of experience in US Life Insurance Agency Management/Servicing
International Call Center Experience (Voice & Chat) – Mandatory
Excellent Spoken & Written English
Robust Customer Service & Communication Skills
MS Office Proficiency
Typing Speed: 40–60 WPM
Problem-Solving & Analytical Skills

Key Responsibilities:

- Handle customer queries related to US Life & Annuity Insurance products through voice, chat, and email.
- Provide accurate information and resolve customer concerns efficiently.




- Deliver exceptional customer service with a customer-first approach.
- Identify and resolve complex customer issues while ensuring a positive experience.
- Maintain high-quality communication and adherence to service standards.
- Work across voice, chat, and back-office processes as required.
- Collaborate with internal teams to ensure timely issue resolution.

Preferred Candidate Profile:

Experience in US Life Insurance servicing or agency management
Strong listening, comprehension, and communication skills
Ability to multitask in a fast-paced environment
Flexible to work in US Night Shifts and rotational schedules

Interested candidates can share their updated resume at:
[email protected]

📌 Customer Service Associate (Maharashtra)
🏢 Net2Source
📍 Maharashtra