Role:

- Provide first-level support to customers via written channels, escalating complex issues to higher-level support teams as necessary.
- Guide customers through detailed troubleshooting processes for our range of products.
- Efficiently track and manage customer inquiries, guaranteeing timely and accurate responses.
- Document and report on customer interactions and feedback to improve our support services.
- You can continue to expand your knowledge of our products and support procedures to provide the best possible service.

Requirements:

- Exceptional written communication skills with the ability to remain friendly, accommodating, and courteous at all times.
- A keen eye for detail, thoroughness in task execution, and an organized approach to work.
- A responsible and dependable team player who can work independently.
- Fluent in written English, with proficiency in spoken English being a significant plus, as voice support may be required.

Kindly share your updated CVs on [email protected]

📌 Associate (Mumbai)
🏢 Intelligence Node Consulting
📍 Mumbai