Key Responsibilities:

- Provide first and second-level technical support to end-users
- Diagnose and resolve hardware, software, and network issues
- Manage and resolve support tickets within defined SLAs
- Set up, configure, and maintain desktops, laptops, and peripherals
- Support basic network troubleshooting (LAN/WiFi/VPN)
- Document recurring issues and maintain a knowledge base
- Escalate complex issues to senior IT teams when required

Required Skills:

- Good understanding of Windows OS and basic networking concepts
- Experience with ticketing tools (ServiceNow, Freshdesk, Zendesk)
- Strong troubleshooting and problem-solving skills
- Basic knowledge of Active Directory and email systems (Outlook)
- Good communication skills to support non-technical users
- Ability to prioritize and manage multiple support requests

Positive to Have:

- Basic knowledge of Linux/Mac OS
- CompTIA A+/Network+ certification
- Experience with remote desktop tools

📌 IT Support Engineer (Uttar Pradesh)
🏢 Talent Corner HR Services
📍 Uttar Pradesh