- Knowledge of Travel & Expense Processing and Accounts Payable.
- Knowledge of processing invoices and employee expenses.
- Review, verify, and process employee travel and expense claims in accordance with company policies and guidelines.
- Handle and resolve on-holds to help reduce overall hold time.
- Maintain overall Actual & Natural TAT average basis individual client SLA.
- Effective communication skills, as client and employee calls are required in day-to-day work.
- Communicate with Businesses for ensuring correct information is provided and quick turnaround. Meet individual production & accuracy percentages as required.
- Handle day-to-day queries from employees and clients related to expense submissions, reimbursements, and policy clarification