Key Responsibilities:

- Provide technical support to customers for software products via email, chat, and calls
- Diagnose and troubleshoot product issues, escalating where necessary
- Log and track customer issues to resolution within SLA timelines
- Collaborate with engineering teams to report and resolve bugs
- Maintain and update support documentation and FAQs
- Monitor system health and proactively flag potential issues

Required Skills:

- Strong troubleshooting and analytical skills
- Basic SQL knowledge for issue diagnosis
- Experience with support ticketing tools (Zendesk, Freshdesk, JIRA)
- Understanding of APIs and basic web technologies
- Excellent written and verbal communication skills
- Customer-first mindset with strong patience under pressure

Good to Have:

- Experience supporting SaaS products
- Basic scripting knowledge (Python/SQL)
- Familiarity with monitoring tools

About the Opportunity:

This is a full time, permanent role with excellent growth prospects. The client offers a collaborative work culture, competitive compensation, and strong learning opportunities.

📌 Technical Support Engineer (Uttar Pradesh)
🏢 Talent Corner HR Services
📍 Uttar Pradesh