Job Description Customer Relationship Manager (CRM)

Position: Customer Relationship Manager (CRM)
Department: Sales & Customer Service
Location: Greater Noida
Experience: 1–6 Years
Industry Preference: Manufacturing (Packaging / Plastics / FMCG / Industrial Products)

About the Role

We are looking for a proactive Customer Relationship Manager to manage existing customer accounts, ensure smooth order execution from order receipt to dispatch, coordinate with internal teams, and drive repeat business. Candidates with a manufacturing background will be preferred.

Key Responsibilities (KRA)

- Manage and maintain relationships with existing customers.
- Handle customer orders from receipt to dispatch.
- Coordinate with Production, Planning, Operations, Quality, Stores, and Logistics teams for timely order execution.
- Track production status and ensure on-time deliveries.
- Keep customers updated on order and dispatch status.
- Generate repeat orders through regular customer follow-ups.
- Identify upselling and cross-selling opportunities.
- Resolve customer queries and ensure high customer satisfaction.
- Maintain accurate order records and update ERP/CRM systems.
- Prepare order status and customer follow-up reports.





Key Performance Indicators (KPIs)

- On-time order execution and dispatch.
- Customer satisfaction and retention.
- Repeat order generation.
- Order processing accuracy.
- Effective cross-functional coordination.

Qualifications & Experience

- Bachelor's degree in Business, Commerce, Engineering, or a related field (MBA preferred).
- 1–6 years of experience in Customer Relationship Management, Sales Coordination, or Order Processing.
- Manufacturing industry experience preferred.
- Hands-on experience with ERP/CRM systems and MS Excel.

Required Skills

- Excellent communication and customer relationship skills.
- Strong coordination and follow-up abilities.
- Knowledge of manufacturing and order execution processes.
- Positive problem-solving and organizational skills.
- Ability to work with cross-functional teams and meet deadlines.

Preferred Candidate

- Experience in handling existing customer accounts in a manufacturing setup.
- Customer-focused with strong ownership and execution skills.
- Ability to build long-term customer relationships and drive repeat business.

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