Key Responsibilities

1. Customer Experience & Stakeholder Management

- Act as HR Business Partner to operations and clients, ensuring high customer satisfaction.
- Drive client engagement cadence and resolve HR issues within defined TAT.
- Implement and monitor Rewards & Recognition programs, ensuring participation, budget adherence, and measurable impact on attrition.
- Track Voice of Customer (VOC) and Voice of Employee (VOE) and drive action plans.

2. Process Excellence & HR Operations

- Ensure 100% onboarding hygiene and new site readiness, including:
- Pre & post go-live HR preparedness
- Timely payroll and first salary support
- HR helpdesk and documentation compliance
- Drive ELI hiring, job fairs, and workforce availability initiatives.
- Strengthen operational processes such as:
- E-attendance and payroll accuracy
- Full & Final settlement (FNF)
- Employee lifecycle transactions (transfers, disciplinary actions)
- Ensure digital adoption and process adherence.

3. Compliance & Risk Management (Critical Focus Area)

- Ensure 100% statutory compliance, including labour laws, wage code implementation, and contractor compliance.
- Lead incident management framework, ensuring:

- Timely closure within SLA
- Root cause analysis and CAPA implementation

- Regular client communication

- Handle sensitive cases including

- POSH complaints
- Industrial relations (IR), unions, and legal cases




- Critical incidents (fraud, accidents, misconduct) within defined timelines
- Monitor audit scores and risk exposure.

4. Talent Acquisition & Workforce Management

- Plan and execute regional hiring strategies, including bulk hiring and niche hiring.
- Drive job fairs, campus engagement, and alternate talent pipelines
- Manage attrition and retention programs, especially frontline workforce (ELI segment).
- Ensure workforce readiness for recent site transitions and expansion projects.

5. Learning, Development & Performance Culture

- Ensure robust induction programs and buddy systems for all new hires.
- Drive 30-60-90 day engagement and onboarding effectiveness tracking.
- Promote continuous learning culture (minimum learning hours per employee).
- Support business leaders in building high-performance teams.

6. Diversity, Inclusion & ESG Initiatives

- Drive D&I; agenda, including hiring Persons with Disabilities (PWD) and inclusive practices.
- Implement employee welfare, safety, and ESG initiatives.

7. Special Projects & Strategic Initiatives

- Participate in HR transformation and digital initiatives (e.g., MYDTSS implementation).
- Lead cross-functional projects to improve efficiency, compliance, and experience.
- Support leadership with data-driven HR insights and dashboards.Role & responsibilities

Preferred candidate profile

📌 Human Resource Manager (Mumbai)
🏢 Dusters Total Solutions Services (DTSS)
📍 Mumbai