Role : Hub Operation Manager Location : Delhi/Hamirpur Exp : 5-10 Yrs Note: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environmen t.
Key responsibilities may inclu d - e::Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedur
- es.Managing exam center staff (invigilators, technical support) to ensure proper execution of protoco
- ls.Troubleshooting technical issues during exams and coordinating with IT support if need
- ed.Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionali
- ty.Monitoring exam center compliance with security protocols and regulatio
- ns.Managing vendor relationships related to exam center operations (catering, security, etc
- .):Training, and supervising exam center staff to ensure high-quality service delive
- ry.Performance evaluation and development of the exam center t
- eamReporting and Analys
- is:Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedba
- ck.Identifying areas for improvement and implementing necessary adjustments to optimize operati
- onsClient/TC management Coordinati
- on:Collaborating with clients to understand their specific requirements and ensure smooth delivery of exa
- ms.Addressing client concerns and providing timely updates on exam center operati
- onsApproaching recent clients for capacity addit ion
Required Ski - lls:
Strong organizational and planning skills to manage multiple tasks simultane
- ouslyExcellent communication and interpersonal skills to interact with candidates, staff, and cl
- ientsProblem-solving abilities to address unexpected issues during
- examsTechnical proficiency to operate exam delivery systems and basic troublesho
- otingLeadership qualities to motivate and manage a team