Greetings from Zensar Technologies, Pune!!!

We are hiring for HR Operations professional with strong experience in employee lifecycle management, payroll support, benefits administration, HR compliance, and shared services operations, with a good understanding of South African employment laws and HR service delivery practices.

Location: Pune / Bangalore (Supporting South Africa Region)

Experience: 3-7 Years

Function: HR Shared Services / HR Operations

Region Supported: South Africa The HR Operations Specialist is responsible for delivering efficient, compliant, and employee-centric HR services across the employee lifecycle for the South Africa region.

The role ensures operational excellence in onboarding, employee data management, payroll coordination, benefits administration, employee documentation, compliance, reporting, and offboarding activities while maintaining adherence to South African labor laws and company policies.

The incumbent will serve as a key interface between employees, managers, payroll teams, vendors, and HR Business Partners to ensure seamless HR service delivery and an exceptional employee experience.

Role Summary:

The HR Operations Specialist is responsible for delivering effective, compliant, and employee-centric HR services across the employee lifecycle for the South Africa region.

The role ensures operational excellence in onboarding, employee data management, payroll coordination, benefits administration, employee documentation, compliance, reporting, and offboarding activities while maintaining adherence to South African labor laws and company policies.

The incumbent will serve as a key interface between employees, managers, payroll teams, vendors, and HR Business Partners to ensure seamless HR service delivery and an exceptional employee experience.

Key Responsibilities:

Employee Lifecycle Management:

- Manage end-to-end employee lifecycle activities including:
- Pre-onboarding

- Onboarding

- Employee movements

- Promotions

- Transfers

- Leave administration

- Offboarding and separations
- Maintain accurate employee records and documentation in HR systems.
- Prepare and issue employment contracts, letters, addendums, confirmations, and other employee-related documents.
- Ensure timely processing of all employee transactions in line with established SLAs.

HR Shared Services & Employee Support:





- Act as the first point of contact for employee HR-related queries.
- Manage requests received through HR Helpdesk, Service Desk, HR Mailbox, and self-service platforms.
- Ensure timely and accurate resolution of employee requests while maintaining service quality standards.
- Deliver a positive employee experience through effective communication and customer-focused support.
- Escalate complex cases to appropriate HR stakeholders when required.

HR Data Management:

- Maintain employee master data within HRIS platforms such as Oracle Fusion, SAP SuccessFactors, Workday, or similar systems.
- Perform regular audits to ensure data accuracy, integrity, and compliance.
- Process employee data changes related to organizational movements, compensation updates, and workforce restructuring.
- Support mass employee updates and organizational change initiatives.

Payroll Coordination:

- Coordinate monthly payroll inputs and validations.

- Ensure accurate processing of

- New hires

- Employee exits

- Salary revisions

- Incentive payments

- Overtime

- Deductions

- Benefits updates
- Partner with payroll vendors and finance teams to resolve payroll-related issues and discrepancies.
- Support payroll governance and compliance activities.

Benefits Administration:

- Administer employee benefits programs including:

- Medical Aid

- Pension / Provident Fund

- Group Life Insurance

- Disability Benefits

- Wellness Programs
- Manage enrollments, changes, and employee communications related to benefits.
- Coordinate with vendors to resolve employee benefit-related escalations.

Compliance & Governance:

- Ensure compliance with:

- Labour Relations Act (LRA)
- Basic Conditions of Employment Act (BCEA)

- Employment Equity Act (EEA)
- Protection of Personal Information Act (POPIA)

- Skills Development Act

- Payroll and Tax Regulations
- Maintain audit-ready documentation and employee records.
- Support internal and external audits.




- Ensure adherence to company policies and regulatory requirements.

Reporting & Analytics:

- Prepare and maintain HR dashboards, reports, and operational metrics.

- Track and analyze

- Headcount

- Attrition

- SLA Performance

- Turnaround Times

- Employee Lifecycle Activities

- Service Delivery Metrics
- Provide management reports and actionable insights to support business decisions.

Vendor & Stakeholder Management:

- Coordinate with:

- Payroll Vendors

- Benefit Providers

- Background Verification Partners

- Compliance Agencies
- Monitor vendor performance against agreed SLAs and quality standards.
- Partner with HR Business Partners, managers, and shared services teams to ensure operational excellence.

Process Excellence & Automation:

- Identify opportunities for process improvement and automation.
- Drive standardization and continuous improvement initiatives.
- Support implementation of HR technologies, workflow enhancements, and digital HR solutions.
- Develop and maintain SOPs, process documentation, knowledge articles, and process maps.

Required Qualifications:

- Bachelor's Degree in Human Resources, Business Administration, Commerce, or related field.
- 3-7 years of experience in HR Operations, HR Shared Services, or Employee Lifecycle Management.
- Experience supporting South African HR processes and employment practices.
- Hands-on experience with HRIS platforms such as Oracle Fusion, SAP SuccessFactors, Workday, or equivalent.
- Strong knowledge of payroll coordination, employee data management, and HR administration.

Preferred Skills:

- Knowledge of South African labor legislation and HR compliance requirements.
- Experience working within a Global Capability Center (GCC) or Shared Services environment.
- Strong employee query management and case management experience.
- Advanced MS Excel and reporting skills.
- Exposure to HR ticketing and service management tools.
- Experience driving process improvements and HR automation initiatives.

Key Competencies:

- HR Operations & Shared Services
- Employee Lifecycle Management
- Payroll Administration
- Benefits Management
- HR Compliance & Governance
- HRIS & Data Management
- Stakeholder Management
- Vendor Management
- Reporting & Analytics
- Process Improvement
- Customer Service Orientation
- Attention to Detail
- Problem Solving & Decision Making

📌 HR Operations Specialist - South Africa (Pune)
🏢 Zensar
📍 Pune