Key Responsibilities Design implement and monitor learning development initiatives to strengthen skills and leadership across teams Create refine and implement HR policies and processes in line with best practices and organisational goals Manage the appraisal process and performance-linked incentive cycles Oversee end-to-end recruitment from drafting JDs and shortlisting candidates to interviews offer rollouts and onboarding Handle employee engagement program and ensure alignment with the company culture Maintain accurate and updated employee records and HR documentation Manage processes for exit formalities including resignations terminations and clearances Oversee routine HR operations including salary slips leave administration and N benefits management Candidate s Profile A strong communicator with fluency in written and spoken English A detail-oriented professional who thrives in dynamic quick-paced agency environments Holds a degree or diploma in HR with at least 3 years of relevant experience Experienced in agency-side HR operations recruitment and engagement Analytical approachable and adaptable equally comfortable handling data and people