Roles and Responsibility

- Manage the front desk and reception area, ensuring a welcoming atmosphere for guests.

- Handle guest inquiries, resolve issues, and provide information on hotel services and amenities.

- Coordinate with other departments to ensure seamless operations and high-quality service delivery.

- Maintain accurate records of guest interactions, transactions, and feedback.

- Ensure compliance with company policies and procedures.

- Collaborate with colleagues to achieve sales targets, improve customer satisfaction, and enhance overall guest experience.

Job Requirements

- Proven experience in hospitality or a related field, preferably in a hotel setting.

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work effectively in a fast-paced setting and prioritize tasks.

- Strong attention to detail and organizational skills.

- Familiarity with hotel management systems and software is an advantage.

- Ability to maintain confidentiality and handle sensitive information with discretion.

📌 Hotel Receptionist (Mumbai)
🏢 Unique Enterprise
📍 Mumbai