- Conduct Inbound/outbound calls to potential customers and
- provide detailed information on cabin categories, itineraries,

- pricing, and onboard experiences.

- Identify customer preferences and offer tailored cruise packages.

- Upsell and cross-sell premium cabins, suite experiences, and
- onboard services (dining, spa, entertainment).

- Follow up with potential leads to close sales and ensure a
- seamless booking experience.

- Handle high-net-worth individuals (HNWIs) with a professional
- and customer-first approach that aligns with Cordelia Cruises’

- luxury service standards.

- Maintain a polished, qualified, and structured approach in all
- interactions.

- Adhere to high call quality standards, ensuring clear, confident,

- and persuasive communication.

- Maintain accurate records of customer interactions, bookings,

- and follow-ups in the CRM system.

- Track sales performance and conversion metrics.

- Stay updated on cruise schedules, promotions, and competitor
- trends.

📌 Holiday Consultant (Kochi)
🏢 CIEL HR
📍 Kochi