Roles & Responsibility

- Understand customers requirement and provide complete and accurate information
- Communicate effectively with customers
- Assign case to other queue with proper justification
- Understanding and striving to meet or exceed call center metrics while providing excellent customer service.
- Escalate customer problems to the team lead which needs immediate attention

Essential Skills:

- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external

customers
- Excellent computer proficiency (MS Office Word, Excel and Outlook)
- Should have a knowledge of English, Hindi and additional language will be preferred
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary

customer service
- Typing skills
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed

routines, and standard accepted practices Interested candidates please send your resume on whatsapp (phone hidden)

📌 Hiring Voice Process - Healthcare BPO- English and Hindi Mandatory (Hyderabad)
🏢 Apollo Health Axis
📍 Hyderabad