HI Warm Greetings ,

We are hiring candidates with 1year of experience in International Voice Process.

- Shift: US Shifts
- Immediate Joiners Only

Limited opportunities available!

Call or WhatsApp:

VIJAY - (phone hidden)

Deepa - (phone hidden)

Call Center Representative will be responsible for performing written and verbal verification of employment. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.

Position Overview:

Processing the allocated files for:

- Verification of Employment- by calling the borrowers Employers and verifying their employment details provided to the client.
- Evidence of Insurance- by calling Insurance Agencies to get the Hazard Insurance policy updated
- Payoff Demand- by calling other lenders to get an updated payoff statement for the borrowers previous loan.

Essential Job Functions:

- Processing the allocated files for Verification of Employment/Evidence of Insurance/Payoff Demand
- Faxing Authorization forms
- Receiving inbound calls
- Meeting same day turn times
- Data Entry, outbound calls, receiving inbound calls

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Accurately verify employment history for borrowers by following all policies and procedures
- Analyze data to spot anomalies with the returned verifications.
- Respond to incoming calls and e-requests timely and accurately




- Make outbound calls as necessary
- Meet productivity and quality goals set by the department.
- Follows all workflows and appropriately document orders.
- Provides timely and accurate information to incoming customer calls/electronic requests.
- Assists other team members as needed.
- Participates in skills training, as requested.
- Adheres to, and maintains compliance with, all Federal, State, and local laws and Universal policies and procedures.
- Ensures safety and confidentiality of Employees, property, and data.
- Performs other related duties as required and assigned.

Requirements:

- Excellent written and verbal communication skills and ability to articulate complex issue
- Customer Service, Computer Skills, Time Management
- Experience in US mortgage domain preferred
- Detail oriented and excellent organizational skills
- Quick learner to keep up with the quick-paced mortgage industry
- Able to prioritize multiple tasks and manage time
- Problem-solver with strong analytical skills
- Adheres to directives, procedures, and standards
- Ability to work in a paperless environment
- Computer proficiency including Microsoft Office Product Suite
- Candidates must be available to work outside of normal business hours when necessary
- Flexible to work in night shifts and weekends

Regards,

VIJAY

(phone hidden)

📌 Hiring For Insurance - International voice process Sal upto 6L (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru