Role Title TL TM Team Leader Key Responsibilities Lead a team of Associates SMEs delivering PL CL and EB processes such as Current Business Renewals Servicing Endorsements Certificates Billing and Carrier Coordination Monitor daily workflow allocation queue management operational dashboards WFM inputs Ensure compliance with licensing restrictions process controls QA audit standards Conduct RCA for quality issues and drive continuous improvement initiatives Provide performance coaching conduct monthly reviews and manage skill upgrades Coordinate with PMO WFM Training QA and Tech teams during transition and steady state Required Skills Experience 5-8 years overall with at least 2-4 years leading insurance broking teams Strong cross line expertise in Personal Lines Commercial Lines Employee Benefits Ability to manage multi location or hybrid ODC models Familiarity with transition metrics capacity models and SLA frameworks
📌 Hiring For Insurance Brokering (Noida)
🏢 2COMs
📍 Noida
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