- Deliver high quality and ensure stable operations of SAP BASIS systems
- Expert in troubleshooting and resolution of critical incidents/outages
- Identify, manage, track and report Incident/Outage trend, create a data-driven plan, focused on delivering the best customer support, while identifying opportunities to build scalable processes
- Seek opportunities to streamline process and optimize the outage resolution time
- Effectively resolve/drive resolution for Critical Incident & Problem Management areas
- Work closely with different units of ECS, Product Support etc. to execute projects
- Must feel comfortable working in a fast paced, dynamic and flexible setting
- Proactively share knowledge and expertise to help others by creating KBA and knowledge roll-out
- Support the management in strategic directions
- Contribute ideas to help towards the vision and execution of teams in ECS Last line of Defense
- Expert in SAP BASIS - ABAP,JAVA and Non-Netweaver applications
- Expert in handling incidents and outages and ability to troubleshoot complex issues and work under pressure
- Ability to Own, Lead and coordinate operational tasks, escalations, process improvements
- Quick learner to learn and become an SME of technologies like SAP Power Designer, SAP Cloud Connector in short duration
- Experience with Linux and Windows operating systems in a hosting environment
- Knowledge on Hyperscalers (e.g. AWS, Azure, GCP)
- Positive, proactive and customer-focused attitude
- Exceptional communication and collaboration skills