Designation: Shift Manager

Role Summary

The Shift Manager (SM) is responsible for leading all operational and business aspects of the restaurant
to ensure outstanding guest experience, operational excellence, team development, and achievement of
sales & profitability goals. The SM is the business owner of the restaurant and is accountable for
delivering consistent results in line with Burger King standards and policies.

Key Responsibilities

1. Shift Operations
• Execute operational SOPs across food preparation, service, cleanliness, and hygiene.
• Ensure availability of manpower and proper task allocation for each shift.
• Monitor product quality, equipment functioning, and speed of service.
2. Team Leadership
• Supervise crew members and ensure performance during shifts.
• Conduct pre-shift briefings, assign roles, and monitor productivity.
• Train new crew members on service and operational standards.
3. Guest Service
• Ensure quick, friendly, and accurate service.




• Resolve guest issues immediately and escalate when required.
• Maintain a welcoming and clean restaurant setting.
4. Compliance & Safety
• Follow FSSAI norms, BK food safety standards, and hygiene protocols.
• Ensure accurate cash handling, billing, and shift-wise cash reconciliation.
• Maintain documentation and assist in audits.
5. Sales & Cost Control
• Support sales targets through upselling and promotion execution.
• Manage waste, portion control, and other shift-level cost parameters.
• Share daily performance and shift reports with ARM/RGM.
KeySkills & Competencies
• Team handling
• Customer service focus
• Basic operational and product knowledge
• Time management
• Attention to detail

If interested kindly share your CV at [email protected]

📌 Shift Manager (Delhi)
🏢 Burger King
📍 Delhi