- Attend incoming customer calls and respond to online enquiries professionally.
- Assist clients with domestic and international tour package bookings.
- Provide accurate information on flights, hotels, holidays, cruises, visas, and travel insurance.
- Understand customer requirements and recommend suitable travel packages.
- Prepare quotations, itineraries, and booking confirmations.
- Coordinate with hotels, airlines, transport providers, and other travel partners.
- Handle booking modifications, cancellations, and customer support requests.
- Follow up on enquiries to convert them into confirmed bookings.
- Maintain customer records and update booking details in the system.
- Deliver excellent customer service before, during, and after travel.