We are hiring for Assisstant Manager, Team Lead , Quality Analyst and SME for Multiple Locations .

Hiring for Assisstant Manager || 9 Lpa || Walkin-interview ( F2F )||

Key Responsibilities:

Manage and supervise international voice process teams.

Drive operational excellence and process efficiency.

Monitor performance metrics and implement improvement plans.

Handle escalations and ensure high customer satisfaction.

Coordinate with cross-functional teams and stakeholders.

Requirements:

8+ years of BPO experience, with at least 1 year in AM role.

Solid communication and interpersonal skills.

Proven ability to manage performance and deliver results.

Flexible to work in shifts, including night shifts.

Graduate preferred

2 way cab

Looking for candidate who can join immediately or serving Np Upto 15 days

Should be able to relocate Pan indian as per Business Requirement

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Team Lead - International Voice Support || 7.5 Lpa || Walkin-interview ( F2F ) ||

Key Responsibilities:

International Chat / voice process in past/current.

International BPO process 1 yr as a Team Lead is Mandate

Good understanding about Attrition and Shrinkage. Responsibilities

Requirements

5+ years of BPO experience, with at least 1 year in Team Lead role.

Strong communication and interpersonal skills.

Proven ability to manage performance and deliver results.

Flexible to work in shifts, including night shifts.

Graduate preferred

2 way cab

Responsibilities:

Responsible for delivery of services for a span of 15 to 20 agents

Performance monitoring,



data analysis for service delivery

Coach, train and provide feedback for effective performance management

Upkeep MIS and reports as per the program requirement

Motivate the staff to exceed customer expectations

Maintain compliance to all regulatory requirements for the business

Handle additional process responsibilities as and when delegated

Computer literate and well versed with MS-Office tools

Day to day decision making capability High Level Tasks

Looking for candidate who can join immediately or serving Np Upto 15 days

Should be able to relocate Pan indian as per Business Requirement

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Quality Analyst - International Voice Support || Upto 6.5 LPA || Walkin-interview ( F2F ) ||

Key Responsibilities

Monitor and evaluate customer interactions to ensure compliance with quality standards and client requirements.

Conduct call audits and provide constructive feedback to improve agent performance.

Identify trends, process gaps, and areas of improvement through quality evaluations.

Maintain quality scorecards and generate quality reports as required.

Collaborate with operations and training teams to drive continuous improvement initiatives.





Ensure adherence to organizational policies, processes, and customer service standards.

Eligibility Criteria

Overall 5 years of experience in an International Voice Support / International Voice Process is mandatory.

Need 1 yr experience as a Quality Analyst is mandatory , candidates with QC tools knowledge and exp required

Strong communication, analytical, and feedback delivery skills.

Ability to work in a fast-paced customer service environment.

Flexible to work in shifts, including night shifts.

Graduate preferred

2 way cab

Looking for candidate who can join immediately or serving Np Upto 15 days

Should be able to relocate Pan indian as per Business Requirement

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SME- International Voice Support || 6 Lpa || Walkin-interview ( F2F )||

Key Responsibilities & Eligibility Criteria

3- 5 years of BPO / Contact Center experience

Minimum 1 to 2 years as an SME on paper with Floor Support Strong experience in International Voice process

Strong communication skills (Voice & Semi Voice )

Ability to multitask in a fast-paced floor environment

Flexible to work in shifts, including night shifts.

Graduate preferred

2 way cab

Looking for candidate who can join immediately or serving Np Upto 15 days

Should be able to relocate Pan indian as per Business Requirement

Mode of Interview - Walkin ( F2F )

Address : Gurgaon

Intrested Candidates can drop their cv to [email protected]

or candrop their cv to Bhavana - (phone hidden)

📌 Hiring For Leadership Roles - AM , TL , QA, SME (Uttar Pradesh)
🏢 AXIS SERVICES
📍 Uttar Pradesh