We are Looking for candidate for one of our group company GloQ Innovations Pvt. Ltd.

Job Title: Assistant Manager/Manager IT & E-commerce Technology

Location: Chennai / India
Experience: 4-5 years
Industry: D2C / E-commerce / Skincare / Beauty / Consumer Brands

About Glo-Q

Glo-Q is a premium D2C skincare brand built on science-backed formulations, elevated aesthetics, and performance-driven growth. As we prepare for launch, we are looking for a highly capable IT & E-commerce Technology Lead who can build, manage, and optimise the technology backbone of the company across website operations, integrations, analytics, and digital infrastructure.

This role is critical in ensuring a seamless customer experience, high website performance, secure systems, and scalable technology operations for a rapid-growing premium D2C brand.

Role Overview

The Lead IT & E-commerce Technology will be responsible for managing Glo-Qs D2C website, e-commerce technology stack, platform integrations, analytics infrastructure, and overall IT operations.

The ideal candidate should have strong experience in D2C e-commerce ecosystems, Shopify or equivalent platforms, website optimisation, third-party integrations, and digital operations management. This role requires a blend of technical capability, problem-solving mindset, execution speed, and business understanding.

Key Roles & Responsibilities

1. D2C Website Management & Optimisation & Execution

- Manage and maintain the Glo-Q D2C website and ensure smooth day-to-day operations
- Ensure high website uptime, speed, responsiveness, and seamless customer experience
- Coordinate with developers, agencies, and designers for website updates and improvements
- Implement landing pages, product pages, and campaign-related website requirements
- Monitor and optimise website conversion rates and checkout experience
- Ensure mobile-first optimisation and premium user experience across devices

2. E-commerce Technology & Integrations

- Manage Shopify (or equivalent platform)



ecosystem and related applications daily/weekly based on requirements.
- Handle integrations across payment gateways, CRM, ERP, logistics, analytics, and marketing tools
- Coordinate implementation of third-party tools such as GoKwik, Razorpay, Klaviyo, WhatsApp automation, etc.
- Ensure smooth API integrations and data flow across systems
- Troubleshoot technical issues related to website, plugins, and integrations

3. Analytics & Performance Tracking

- Set up and manage Google Analytics, Meta Pixel, GTM, conversion APIs, and tracking systems
- Ensure accurate attribution and event tracking across platforms
- Build dashboards and reporting systems for website and business performance
- Work closely with marketing and growth teams to support campaign tracking and optimisation
- Monitor customer behaviour and website funnel performance

4. Website Security & IT Infrastructure

- Ensure website security, data protection, and platform reliability
- Manage domain, hosting, SSL, backups, and access controls
- Coordinate preventive maintenance and issue resolution
- Ensure compliance with best practices for cybersecurity and customer data protection
- Maintain internal IT systems and software access management

5. E-commerce Operations Support

- Support product uploads, inventory sync, pricing updates, and catalogue management
- Coordinate with operations and supply chain teams for order management integrations
- Ensure smooth functioning of checkout, payment, shipping, and customer communication systems
- Help automate workflows and operational processes wherever possible

6. Vendor & Agency Management





- Coordinate with website development agencies, IT vendors, and platform partners
- Evaluate new tools, technologies, and automation opportunities
- Ensure timely project execution and accountability from external partners
- Manage timelines, testing, and deployment processes

7. Cross-Functional Collaboration

- Work closely with marketing, operations, customer support, and finance teams
- Support technology requirements for campaigns, product launches, and business growth initiatives
- Assist leadership in evaluating future tech scalability and infrastructure planning

Key Skills & Qualifications

- 5 years of experience in D2C e-commerce, IT operations, or digital technology management
- Knowledge of AI is must
- Strong experience with Shopify or equivalent e-commerce platforms
- Good understanding of website architecture, integrations, APIs, and analytics tools
- Experience managing payment gateways, CRM systems, and marketing automation tools
- Strong understanding of website performance optimisation and CRO
- Knowledge of Google Analytics, GTM, Meta Pixel, and tracking infrastructure
- Problem-solving mindset with strong execution capability
- Ability to coordinate across technical and non-technical teams

Preferred Skills

- Experience working with premium D2C or beauty/skincare brands
- Familiarity with retention tools, CRM workflows, and customer journey automation
- Basic understanding of UI/UX principles and front-end optimisation
- Exposure to ERP, inventory systems, and e-commerce operations

What We Are Looking For

- A hands-on technology lead who can build and scale the digital backbone of Glo-Q
- Someone who understands both technology and D2C business requirements
- Strong ownership mindset with proactive problem-solving ability
- Detail-oriented and execution-focused professional
- A person who can ensure technology enables seamless growth and premium customer experience

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