This opportunity is for Male candidates only, considering the rotational shift requirement.
Candidates with relevant and appropriate experience are encouraged to apply.
About Product Implementation and Support in Alacriti
About the Company
Alacriti is a leading financial technology company helping clients accelerate their digital payments transformation. Our cloud-native platform, OrbiPay, delivers solutions across the payments ecosystem, including The Clearing Houses RTP network, Electronic Bill Presentment and Payments (EBPP), and Digital Disbursements. OrbiPay empowers organizations to offer the innovative digital payment experiences todays consumers expect.
Role Summary
The Technical Analyst role operates within the Implementation & Development Support setting at Alacriti. Java knowledge is required for this role. While this is not a core programming role, it requires strong Java knowledge and an aptitude to gain in-depth expertise in our products. The role involves understanding, analyzing, and resolving issues related to product functionality.
This is a multifaceted role requiring solid technical, analytical, and communication skills. It offers excellent exposure to large-scale enterprise applications, cloud environments, and clustered databases, along with deep insights into the success factors of digital products. We seek self-motivated individuals who are eager to learn continuously and apply their thinking at work.
Position Summary
A Senior Client Implementation Engineer at Alacriti reports to the Implementations lead and works closely with Implementation Managers and clients. He/She is required to take up the full ownership of assigned client on-boarding and assist the client teams through their Integration and testing efforts. The business of the product and the clients are all in the US and it would need Engineers to be available until IST midnight.
Roles and Responsibilities
- Take full ownership of assigned client onboarding/implementations and drive them towards completion within specified timelines.
- Provide technical guidance to client teams on Alacriti APIs and their integrations.
- Debug issues reported during the client testing phase to identify defects, via checking logs and configurations.
- Report problems and defects and propose improvements for the same.
- Communicate effectively with all internal parties
- Communicate effectively with the clients
- Guide junior engineers in performing the above duties
Position Competencies
- Debugging
- Communication
- Resource Mentoring
Technical skills Required
- Java: Able to read, debug, and troubleshoot Java code effectively.
- SQL: Very strong SQL skills with the ability to write complex queries.
- Good analytical skills
- Good communication and Documentation skills.