Role & responsibilities

Roles & Responsibilities:

1. IT Infrastructure & System Administration

Manage and maintain Windows/Linux servers, virtualization platforms, and enterprise IT infrastructure.

Perform regular system monitoring, updates, patching, and preventive maintenance.

Ensure system performance, availability, and security.

Monitor server health, storage utilization, and overall infrastructure performance.

2. Business Application Management

Monitor application performance, availability, and uptime.

Coordinate with software vendors and development teams for bug fixes, enhancements, upgrades, and recent feature releases.

Support ERP, CRM, POS, HRMS, and other enterprise applications.

Manage user accounts, roles, and access permissions across business applications.

Perform application testing (UAT) before production deployment.

Maintain application documentation, SOPs, and user manuals.

Train end users on application functionality and best practices.

Track application support tickets and ensure timely resolution within defined SLAs.

3. Network Administration

Configure and maintain LAN, WAN, Wi-Fi, VPN, and internet connectivity.

Manage firewalls, routers, switches, and other network security devices.

Monitor network performance and troubleshoot connectivity issues.

Ensure network security and compliance with organizational standards.

4. End User Support

Provide Level 2 and Level 3 technical support for hardware, software, and business applications.

Install, configure, and maintain desktops, laptops, printers, and peripheral devices.

Manage Microsoft Windows, Microsoft 365, email accounts, and user access.

Diagnose and resolve system, network, and application-related issues.

5. Cloud & Microsoft 365 Administration

Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory.





Manage Microsoft 365 licensing and user administration.

Support cloud infrastructure and hybrid environments.

Coordinate cloud service maintenance and security compliance.

6. Backup, Security & Disaster Recovery

Maintain backup schedules and verify backup integrity.

Support disaster recovery and business continuity planning.

Ensure data protection, endpoint security, antivirus management, and compliance with security policies.

Monitor system logs and proactively identify recurring issues.

7. Vendor & Asset Management

Coordinate with IT vendors, software providers, and service partners.

Manage software licenses, IT assets, warranties, and Annual Maintenance Contracts (AMCs).

Support IT procurement and maintain accurate asset inventory.

8. Project Coordination & Documentation

Coordinate IT infrastructure and application-related projects.

Prepare and maintain technical documentation, SOPs, and system reports.

Generate application performance reports and operational dashboards.

Collaborate with Infrastructure, Network, ERP, Security, and Business teams to support organizational initiatives.

Required Qualifications

Bachelor's Degree in Computer Science, Information Technology, or a related field.

25 years of experience in IT Infrastructure, System Administration, Application Support, or ERP environments.

Basic knowledge of SQL databases and database troubleshooting.

Experience supporting ERP, CRM, POS, HRMS, or similar enterprise applications.

Understanding of APIs, application integrations,



and web services.

Experience using IT ticketing systems.

Working knowledge of Microsoft Windows, Microsoft 365, and Mobile Device Management (MDM).

Technical Skills

Windows Server Administration

Microsoft 365 Administration

Basic Linux Administration

Microsoft Azure or AWS (Preferred)

VMware or Hyper-V Virtualization

LAN/WAN, TCP/IP, VLAN, VPN, Routing & Switching

Firewall Administration (Fortinet, Sophos, Cisco, SonicWall, etc.)

SQL Server (Basic)

Backup & Disaster Recovery Solutions

Endpoint Security & Antivirus Management

Mobile Application Support

ERP Application Support

Microsoft Office Suite

Soft Skills

Strong troubleshooting and analytical skills

Excellent communication and interpersonal skills

Customer-focused approach

Leadership and team coordination

Vendor management and relationship management

Project planning and execution

Documentation and reporting skills

Time management and ability to handle multiple priorities

Strong organizational and problem-solving abilities

Preferred Qualifications

Experience supporting ERP implementations and enterprise applications.

Knowledge of ITIL processes and IT Service Management (ITSM).

Experience with cloud technologies (Microsoft Azure/AWS).

Familiarity with hybrid cloud environments.

Key Performance Indicators (KPIs)

Application availability and system uptime.

Incident resolution within SLA timelines.

Reduced recurring application and infrastructure issues.

Successful application upgrades and infrastructure deployments.

Backup success rate and disaster recovery readiness.

Network availability and performance.

User satisfaction and service quality.

Security compliance and audit readiness.

IT asset and license management accuracy.

Timely completion of IT projects and documentation.

📌 It Networks Manager (Telangana)
🏢 B New Mobiles
📍 Telangana