Position: Solution Architect – US Healthcare (Presales & GTM)

Location: PAN India

Experience : 17+ years in BPO / BPM / Consulting

About Latinum:

Latinum is hiring a senior Solution Architect / SME with core US Healthcare Payor experience to lead presales, solutioning, and GTM initiatives for our Healthcare vertical.

This role owns end-to-end US Healthcare contact center solution strategy, working closely with Sales and Leadership to design, price, and defend large Healthcare deals.

Key Responsibilities

- Lead US Healthcare presales and solution architecture for proactive and reactive deals
- Own RFP/RFQ responses, pricing, commercials, and client defenses
- Partner with Sales on GTM strategy, pipeline growth, and new logo pursuits
- Design and transform US Healthcare Payor & Provider contact center operations
- Define as-is to to-be process transformation roadmaps
- Design AI-enabled and Agentic AI CX solutions
- Ensure compliance with HIPAA, HITECH, TCPA,



and US Healthcare regulations

Mandatory Experience

- 10+ years of core US Healthcare experience
- Hands-on US Healthcare Payor experience (mandatory)
- Strong background in Healthcare contact center operations
- Proven presales / solutioning ownership
- 17+ years overall experience in BPO / BPM / Consulting

? Candidates without US Healthcare Payor experience will not be considered. Why Join Us?

- Drive High-Impact Work: Shape winning solutions for global US Healthcare clients and influence large transformation deals.
- Accelerate Your Growth: Work with industry experts across presales, consulting, and delivery in a fast-growing workplace.
- Make Real Business Impact: Design innovative, scalable solutions that solve complex client challenges and drive measurable value.

📌 Healthcare Solution Architect (Chennai)
🏢 Latinum Hr Solutions
📍 Chennai