Key Responsibilities Client & Provider Communication

- Communicate professionally with US healthcare providers, hospitals, clinics, insurance companies, attorneys, and other stakeholders via phone, email, and online portals.

- Make outbound calls to obtain medical information, records, updates, and required documentation.

- Handle inbound calls while documenting discussions, action items, and outcomes accurately.

- Coordinate follow-ups to ensure timely completion of requests.

- Build solid working relationships with clients and healthcare providers through effective communication.

- Maintain a high standard of customer service and professional telephone etiquette.

Medical Documentation & Case Management

- Review healthcare-related documents for accuracy, completeness, and compliance.

- Maintain detailed records of communications, follow-ups, case updates, and supporting documents.

- Track pending cases and ensure completion within defined turnaround times.

- Verify information received before updating internal systems.

- Maintain accurate documentation in internal databases and workflow management systems.

- Escalate delays, discrepancies, or missing information to the appropriate teams.





Compliance & Quality

- Ensure compliance with HIPAA guidelines, client confidentiality, and data privacy regulations.

- Follow established communication, documentation, and operational procedures.

- Meet productivity, quality, accuracy, and turnaround time targets.

- Support quality assurance initiatives and continuous process improvements.

Performance & Reporting

- Maintain accurate call dispositions, case notes, and activity reports.

- Provide regular status updates on assigned tasks and projects.

- Identify operational issues proactively and contribute to process improvements.

Preferred Skills

- Experience working with US Healthcare processes.

- Familiarity with Electronic Medical Records (EMR/EHR) systems.

- Experience with healthcare documentation platforms and workflow management tools.

- Knowledge of HIPAA compliance.

- Experience in high-volume documentation and provider communication environments.

Interested candidates are requested to share their updated resume at [email protected] or reach out to us at (phone hidden).

📌 Healthcare Process Coordinator (Thane)
🏢 ProVantage Advisory and Consulting Services
📍 Thane